Why is it lately, all I seem to do is fix everyone elses mistakes. I spend all my time on the phone getting refunds someone forgot or fixing bills that are wrong. Examples?
- Comcast has screwed up my bill for over a year and still can’t seem to get it right (doesn’t count the terrible service I spent almost every day on the phone for 6 months trying to get fixed).
- The vet wants to give my dog drugs that will obliterate his liver, cause ulcers, kidney problems and basically kill him – all because they can’t admit they made a mistake in reading his chart and don’t want to give him something he’s doing well on (gawd, might mess up their egos you know).
- Irobot owes me $6 in discounts I didn’t get on my order.
- Ordering a SSL certificate for one of my websites has turned into a nightmare of red tape.
- Getting billed for emergency room services by Emerg. Phys. Services that weren’t performed and after 3 requests am still waiting for an itemized bill – all they know how to send is another insurance request form.
- Ordered a program and it doesn’t install right.
- Amazon’s rebate form didn’t work – so about 10 phone calls and emails later still haven’t got my $50 rebate.
There’s more, this is just from this week….I spent 2 hours on work today and 6 straightening out messes (that are still not straightened out). Can’t anyone do their job right? Does everything have to turn into a ***** nightmare? Sometimes I feel I live on the tech support lines. And it doesn’t help most of those calls are routed to India or Mexico where the accents are so thick you can’t understand a word they say. Thank GOD Godaddy uses American tech support people! I could hug them for that – at least I can understand them even if some of their people are clueless and the red tape is deep. I don’t mind if I can understand and can at least explain the problem – but when your English is marginal, accent so thick it’s intelligible - should you really be doing tech support for a large company like Amazon?
I have so much to do with the Holidays approaching and all I do is spin my wheels and chase my tail following up on things that should’ve been right the first time. Frankly, I’m sick of it but can’t think of a solution other than to ignore my $50 rebate – which would be ok if I were Bill Gates. (I’m not).
One Comment
I purchased a Dell PC with several changes from their standard dollar saver .Example ;if I had purchased the Sunday Parade modelmy cost would have been about $500.00 dollars,mine cost $1,150.00 dollars.When it arrived I had problems and calls to their tech dept.in India did not solve them .I called in computer service company ,problem blank hard drive.Subsequent attempts over the next eleven months and many more blank hard drives drove my crazy .Finally ,I got to talk to an American woman ,she mailed me a disc that solved my problem . But get this all during this time Dell wanted payment .